Financial Service Representative - Float

Arkansas Federal Credit Union • Jonesboro, AR

11d • Onsite

About The Position

Arkansas Federal Credit Union is hiring a Financial Service Representative who floats to various branch locations. The role’s home branch and specific branch locations are listed as placeholders in the posting. Mileage reimbursement is included.

The representative serves as an advocate and financial resource for members, using conversations to understand their financial needs and recommend appropriate products and services. The role focuses on building trust and long-term relationships, supporting member financial success, and providing a positive member experience. Responsibilities also include maintaining member accounts and guiding members and business partners through loan applications and other requests.

Requirements

• At least 2 years of related customer service experience.
• Knowledge of financial industry models and products.
• At least a high school diploma or equivalent.
• Friendly, conversational, and trustworthy demeanor.
• Technological proficiency.
• Passion for and sincere concern for others.

Responsibilities

• Build positive relationships with members and earn their trust to retain long-term connections.
• Understand Arkansas Federal products and services to enhance the member experience, deepen relationships, and attract new members.
• Use the organization’s model to identify member needs and make financial recommendations.
• Maintain member accounts.
• Guide and assist members and business partners with loan applications and other member requests.
• Float between branch locations; mileage reimbursement is included.

Benefits

• Up to $25 per hour.
• No weekends.
• Learning and development opportunities.
• Paid community involvement of up to 48 hours for hourly employees and unlimited hours for salaried employees.
• Medical, dental, vision, and life insurance.
• Long- and short-term disability.
• 401(k) with employer match and an additional pension plan at no cost to the employee.
• Tuition reimbursement.
• Four weeks of paid time off and 11 paid holidays in the first year.
• Advancement opportunities.
• Arkansas Federal Credit Union membership.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED