Financial Service Representative (Float)

Firefighters Community Credit Union • Cleveland, OH

11d • $20 - $22

About The Position

Firefighters Community Credit Union of Cleveland, Ohio is seeking a full-time Financial Service Representative (Float). The position floats among the credit union’s six branches—Willoughby, Cleveland-Downtown, Cleveland-West Side, Parma, North Ridgeville, and Wellington—and the Member Contact Center as needed. The representative assists members with higher-level financial needs in a variable-paced environment and provides helpful service through in-person, phone, and digital interactions.

The role includes assisting with advanced banking needs such as opening and closing accounts, supporting members through the loan process, and handling fraud complaints. The representative also educates members about products and services, including share certificates, IRAs, electronic funds transfers, and online banking, and identifies member needs to cross-sell financial products. Pay is $20.00–$22.00 per hour, depending on experience. Candidates should be available during all branch operating hours, including weekdays and Saturdays.

Requirements

• Two or more years of similar or related experience.
• Proficiency with technology, including computers, tablets, and general office equipment.
• Cash-handling ability.
• Strong customer service skills.
• Dependable transportation to all branches.
• Availability during all branch operating hours: Monday through Friday, 7:45 a.m. to 5:15 p.m., and Saturdays, 8:15 a.m. to 1:15 p.m.
• Credit, criminal, employment, and education background checks are conducted on potential candidates.

Nice To Haves

• Previous sales experience.

Responsibilities

• Float among the six branches and the Member Contact Center as needed.
• Assist members with advanced banking needs, including opening and closing accounts, loan processes, and fraud complaints.
• Educate members about products and services, including share certificates, IRAs, electronic funds transfers, and online banking.
• Identify member needs and cross-sell financial products.
• Provide helpful service in branch, phone, and digital interactions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company match
• Life insurance
• Short-term disability insurance
• Long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed