Financial Service Representative - Float

Arkansas Federal Credit Union•AR-Jonesboro US-AR-Jonesboro, AR

9d•Onsite

About The Position

Arkansas Federal Credit Union is hiring a Financial Service Representative who floats among branch locations in Jonesboro. The home branch is on E. Johnson Ave., and mileage is reimbursed. The representative advocates for members and helps them work toward their financial goals through conversations that identify their financial needs and connect them with appropriate products and services. The role also supports positive long-term member relationships, account maintenance, loan applications, and other member requests.

Requirements

At least 2 years of related customer service experience.
At least a high school diploma or equivalent.
Technological proficiency.
Knowledge of financial industry models and products.
Friendly, conversational, and trustworthy manner.
Passion for and sincere concern for others.

Responsibilities

Build positive relationships with members and earn their trust to support long-term connections.
Understand Arkansas Federal products and services to improve the member experience, deepen relationships, and attract new members.
Use the organization’s member-engagement model to identify needs and make financial recommendations.
Maintain member accounts.
Guide and assist members and business partners with loan applications and other requests.
Float to various branch locations within Jonesboro; the home branch is on E. Johnson Ave.

Benefits

Mileage reimbursement
Learning and development opportunities
Paid community involvement: up to 48 hours for hourly employees and unlimited hours for salaried employees
Medical, dental, vision, and life insurance
Long- and short-term disability
401(k) with employer match
Additional pension plan at no cost to the employee
Tuition reimbursement
Four weeks of paid time off in the first year
11 paid holidays in the first year
Advancement opportunities
Arkansas Federal Credit Union membership