Financial Service Representative

Attain Finance • Elgin, IL

9d • $18 - $24 • Onsite

About The Position

Heights Finance is seeking a customer-focused Financial Service Representative to support customers and help them find financial solutions. The role involves providing service throughout the loan process, promoting relevant financial products, handling customer calls, assisting with past-due accounts, and following regulatory requirements and company policies. New hires receive hands-on training and one-on-one mentoring.

This is a full-time, onsite position at 2250 Point Blvd, Ste 315, Elgin, IL 60123. The regular schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m.; evenings and weekends may be required based on business needs or peak seasons. The hourly pay range is $17.75–$24.25, with the actual rate determined by factors including location, skills, knowledge, competencies, and experience.

Requirements

• Genuine desire to help others and provide high-quality customer service.
• Confidence promoting products and services that meet customer needs.
• Excellent verbal and written communication skills and ability to build rapport quickly.
• Ability to think on one's feet and offer solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative, team-oriented approach.
• High school diploma or equivalent required.
• Evening and weekend availability based on business needs or peak seasons.

Nice To Haves

• College coursework or degree.
• Experience in customer service, sales, or consumer finance; experience is preferred but not required.

Responsibilities

• Provide support to new and existing customers and guide them through the loan process.
• Use consultative sales techniques to explain financial products and services and identify opportunities to upsell and cross-sell.
• Manage inbound calls and make outbound calls to attract new business and promote company offerings.
• Work with customers on past-due accounts, offer solutions, and help resolve delinquencies.
• Participate in hands-on training and one-on-one mentoring.
• Follow regulatory guidelines and company policies to protect customer information and company assets.

Benefits

• Paid Time Off
• Medical coverage
• Dental coverage
• Vision coverage
• Other voluntary coverages
• 401(k) program with company match, available 30 days after hire starting on the first of the month
• Employee Assistance Program
• Emergency Relief Fund
• Attain4All
• Tuition reimbursement
• Leadership Development Programs
• Potential eligibility to earn through the Monthly Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED