Financial Service Representative

Attain Finance•Harrisburg, IL

1d•$17 - $24•Onsite

About The Position

The Financial Service Representative delivers customer service and support to new and existing customers throughout the loan process, helps customers identify suitable financial products and services, and contributes to sales growth through consultative selling. The role includes managing inbound calls, making outbound calls to generate business, and working with customers on past-due accounts. The position includes hands-on training and one-on-one mentoring and requires compliance with regulatory guidelines and company policies. This is a full-time, onsite role at 350 Seright Street, Ste A, Harrisburg, IL 62946. The stated schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with evenings and weekends based on business needs or peak seasons. The hourly pay range is $17.25–$24.25; the actual rate depends on factors including location, skills, knowledge, competencies, and experience. Full-time employees are eligible for benefits starting on day one, with 401(k) participation and company match available 30 days after hire, beginning on the first of the month.

Requirements

Genuine desire to help others and provide strong customer service.
Confidence promoting products and services that meet customer needs.
Excellent verbal and written communication skills and ability to build rapport quickly.
Ability to think on one's feet and offer creative solutions to customer challenges.
Willingness to learn new systems and processes in a dynamic environment.
Collaborative attitude and desire to contribute to team success.
High school diploma or equivalent required.
Customer service, sales, or consumer finance experience is preferred but not required.

Nice To Haves

College coursework or a degree.
Experience in customer service, sales, or consumer finance.

Responsibilities

Provide support to new and existing customers and guide them through the loan process.
Use consultative sales techniques to explain financial products and services and identify opportunities to upsell and cross-sell.
Manage inbound calls and make outbound calls to attract new business and promote company offerings.
Work with customers on past-due accounts, offer solutions, and help resolve delinquencies.
Participate in hands-on training and one-on-one mentoring.
Follow regulatory guidelines and company policies to protect customer information and company assets.