Financial Service Representative- Ambulatory Surgery Center- Full Time

Prevea Health•Green Bay, WI

About The Position

The Financial Service Representative (FSR) at Prevea Health welcomes, registers, and schedules patients and visitors in a friendly, positive manner. The role serves as a liaison between patients and medical staff and creates a positive first impression through phone, in-person, and MyPrevea interactions. Working closely with the Patient Service Representative team, the FSR supports Prevea Health’s financial processes and policies and assists patients with financial and account questions. This is a full-time, 40-hour-per-week position that is eligible for full-time benefits. The position requires a high school diploma or GED. Three to five years of experience in an insurance and/or healthcare setting is preferred.

Requirements

High school diploma and/or GED.
Proficient telephone and computer skills, with clear and professional speaking abilities.
Ability to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Ability to respond empathetically to patient needs through active listening, appropriate questions, and ongoing assistance.
Ability to multitask efficiently and adapt to fast-paced environments with frequently changing protocols and processes.
Ability to interact effectively and positively with staff throughout the company.
Ability to promote teamwork and provide a supportive environment.
Knowledge of grammar, spelling, and punctuation to accurately type patient information and take appropriate messages.
Ability to work independently and think critically using provided information.

Nice To Haves

Three to five years of experience in an insurance and/or healthcare setting.

Responsibilities

Complete financial and insurance-related workflows and processes in assigned work queues, troubleshooting as necessary.
Obtain and confirm accurate demographic and insurance coverage information.
Provide timely price estimates to patients upon request and within required timeframes.
Coordinate communication about financial services among patients, family members, medical staff, providers, and administrative staff by phone, in person, or through MyPrevea.
Provide education and training to the front-end team as needed and serve as a resource to registration staff to reduce errors and troubleshoot financial inquiries or coverage questions.
Correct charges and transfer charges and payments as necessary across accounts; follow up on related billing questions or concerns.
Assist patients and callers with financial inquiries, including questions about policies, insurance, payments, and other financial needs.
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
Provide accurate daily batches and/or deposits to appropriate staff for processing.