Financial Service Representative- Ambulatory Surgery Center- Full Time

Prevea Health•Green Bay, WI

20h

About The Position

The Financial Service Representative (FSR) at Prevea Health welcomes, registers, and schedules patients and visitors in a friendly, positive manner. The FSR serves as a liaison between patients and medical staff and creates a positive first impression through interactions by phone, in person, or through MyPrevea. The position works closely with the Patient Service Representative team on financial processes and policies and assists patients with financial and account questions. This is a full-time, 40-hour-per-week position and is full-time benefit eligible. The role is based in an ambulatory surgery center.

Requirements

High school diploma and/or GED.
3–5 years of experience in an insurance and/or healthcare setting is preferred.
Proficient telephone and computer skills, with clear and professional speaking abilities.
Ability to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Ability to respond empathetically to patient needs by actively listening, asking appropriate questions, and seeking ways to provide assistance.
Ability to multitask efficiently and adapt to fast-paced environments with frequently changing protocols and processes.
Ability to interact effectively and positively with staff throughout the company.
Knowledge of grammar, spelling, and punctuation to accurately enter patient information and take appropriate messages.
Ability to work independently and think critically using provided information.

Responsibilities

Complete financial and insurance workflows and processes in assigned work queues and troubleshoot as needed.
Obtain and confirm accurate patient demographic and insurance coverage information.
Provide timely price estimates to patients upon request and within required timeframes.
Coordinate communications about financial services among patients, family members, medical staff, providers, and administrative staff by phone, in person, or through MyPrevea.
Provide education and training to the front-end team as needed and serve as a resource to registration staff to reduce errors and troubleshoot financial inquiries or coverage questions.
Correct and transfer charges and payments across accounts as needed, and follow up on related billing questions or concerns.
Assist patients and callers with financial inquiries, including questions about policies, insurance, payments, and other financial needs.
Collect required payments, including copayments, outstanding balances, and payments due at the time of service.
Provide accurate daily batches and/or deposits to appropriate staff for processing.