Financial Counselor (required medicaid experience) - Brooklyn

NYU Langone Health • New York, NY

14d • Onsite

About The Position

The Financial Counselor assists qualifying individuals in applying for Medicaid and other health insurance programs as assigned. The role screens patients for eligibility, helps complete applications, follows up on application status, and supports patients in obtaining required documentation. The counselor also communicates with patients and staff, helps facilitate patient flow and resolve issues, and performs general office duties. The position is based at NYU Langone Hospital—Brooklyn.

Requirements

• High school diploma or equivalent.
• At least 2 years of Medicaid background.
• Ability to effectively communicate with all levels of the organization.

Nice To Haves

• Billing background.
• Ability to manage heavy client volume.
• Good analytical skills.
• Ability to function independently.

Responsibilities

• Screen patients to determine eligibility for Medicaid and programs such as Child Health Plus, SSI, and Public Assistance.
• Perform other duties as assigned by the billing supervisor or billing director.
• Interact courteously with patients and staff, and communicate with other departments to facilitate patient flow or resolve patient issues.
• Perform general office duties, including filing, answering telephones, transmitting messages, translating, and typing letters and forms using a PC or typewriter.
• Assess patients’ ability to communicate in English and assist in arranging an interpreter when needed.
• Contact patients with incomplete applications to obtain required information or documents by telephone, correspondence, or direct contact; refer problem cases or issues to the Coordinator as necessary.
• Complete simplified or community applications.
• Follow up on the status of all applications.
• Set appointments for patients to return with required documentation.
• Approve prescriptions for patients with pending Medicaid or who have lost or misplaced Medicaid cards.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED