Financial Counselor

Vitruvian Health • Cleveland, TN

1d

About The Position

Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment. Acts as a liaison between patients, patients’ relatives, and the healthcare organization. Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate. Acts as an advocate for patients with insurance carriers and assists with collecting pre-payments. Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, government regulations, and HMC policies and procedures. Relies on experience and judgment to plan and accomplish goals, performs a variety of tasks, and may lead and direct the work of others. A wide degree of creativity and latitude is expected. Communication may take place via mail, email, or telephone, but primarily in person.

Requirements

• High school diploma.
• Two to four years of experience in the field, or equivalent experience in a hospital, medical office, or customer service setting.
• Excellent oral and written communication skills for interacting with internal and external customers.
• Ability to resolve problems independently with little management oversight.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and standards.
• Ability to use good judgment when formal guidelines, policies, or procedures are absent.
• Ability to prioritize and manage time effectively.
• Working knowledge of medical accounts receivable software programs, Word, Excel, and PowerPoint.
• Detail orientation and competence in basic math concepts.

Nice To Haves

• College-level courses preferred.

Responsibilities

• Explain patients’ financial responsibilities, payment options, and collection procedures.
• Act as a liaison between patients, patients’ relatives, and the healthcare organization.
• Counsel patients about insurance benefits and recommend alternative payment sources or financial assistance when appropriate.
• Advocate for patients with insurance carriers.
• Assist with collecting pre-payments.
• Identify and resolve issues related to registration, financial clearance, insurance authorization requirements, billing, government regulations, and HMC policies and procedures.
• Plan and accomplish goals using experience and judgment; perform a variety of tasks.
• May lead and direct the work of others.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED