Financial Counselor

Memorial Hospital of Boscobel•La Crosse, WI

5d•Onsite

About The Position

Emplify Health is seeking a Financial Counselor to support self-pay patients and patients with outstanding balances after insurance. The role serves as a liaison between patients and the organization by estimating financial liabilities, collecting payments, and facilitating pre-registration for specific patient populations. The counselor also helps patients identify and secure appropriate financial assistance and audits guarantor accounts to resolve billing issues, supporting a seamless financial experience for patients. This is a full-time, fully on-site position in La Crosse, Wisconsin, scheduled for 40 hours per week, Monday through Friday, from 7:30 a.m. to 4:30 p.m. The starting wage is $19.05 per hour, with additional pay based on experience. Emplify Health describes itself as a not-for-profit, patient-centered healthcare network formed through a partnership of Bellin Health and Gundersen Health System.

Requirements

High school diploma or equivalent.
One year of work experience; experience in a medical facility, insurance company, or office setting is preferred.
Strong communication skills.
Strong computer skills.
Strong organizational skills.

Nice To Haves

Experience working in a medical facility, insurance company, or office setting.

Responsibilities

Estimate financial liabilities for patients.
Collect payments from self-pay patients and patients with balances remaining after insurance.
Facilitate pre-registration for specific patient populations.
Work with patients to identify and secure appropriate financial assistance.
Conduct thorough audits of guarantor accounts to resolve billing issues.