Financial Counselor

Summit BHC•Santa Teresa, NM

4d•$20 - $24•Onsite

About The Position

Peak Behavioral Health is seeking a Financial Counselor to join its growing team in Santa Teresa, New Mexico. This is a 100% onsite position; candidates must be in Santa Teresa or the surrounding area. The role verifies patient benefits, determines third-party and self-pay liability, explains financial obligations to patients and families, supports collections and billing, and works to ensure patients are financially secured by discharge. The position is an individual-contributor role. Pay is $20.00–$24.00 per hour. Peak Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates may apply by submitting a resume. Peak Behavioral Health is an equal opportunity employer. Veterans and military spouses are highly encouraged to apply.

Requirements

High school diploma or equivalent.
At least two years of prior admissions and collections experience, including requesting benefit verifications in a hospital setting.

Nice To Haves

Psychiatric experience preferred.
Prior experience with an online admissions or billing system is desirable.

Responsibilities

Verify benefits for each admission and document patients’ financial obligations in the billing system.
Counsel patients or responsible parties about financial obligations, private-pay agreements, explanations of benefits, copayments, and deductibles; help identify funding sources and collect upfront payments when appropriate.
Compile and report upfront collection data.
Respond promptly to requests for insurance benefit verification to facilitate admissions.
Document benefit and eligibility information accurately and communicate it promptly to designated staff.
Review explanations of benefits to confirm claims were processed and paid correctly.
Determine third-party and self-pay liability using benefit information, anticipated length of stay, and average program costs.
Prepare written out-of-pocket estimates and discuss them with patients or families.
Ensure patients are financially secured as soon as possible and no later than discharge.
Request credit reports to help determine collectability.
Collect advance payments according to provided guidelines.
Review claims issues through the claims clearinghouse, make necessary corrections, and rebill.
Complete account adjustment forms and attach supporting documentation when adjustments are needed.
Manage daily productivity using the patient accounting system and productivity reports.
Prorate patient accounts and monitor that balances due are assigned to the correct financial class.
Maintain an appropriate reminder system for follow-up activity.
Gather and interpret system data, determine appropriate actions, and initiate timely steps to obtain payment.
Complete monthly benefit re-verification for all current in-house patients.