Financial Counselor

Acadia Healthcare • Fort Wayne, IN

10d

About The Position

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. The role includes insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records. The ideal candidate has financial counseling and collections expertise, as well as compassion, empathy, patience, and emotional intelligence when assisting patients in a behavioral health environment.

Requirements

• High school diploma or equivalent required.
• At least 3 years of collecting experience; 3 or more years of experience in healthcare financial counseling, patient access, billing, or a related field.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.
• Compassion, empathy, patience, and emotional intelligence in assisting patients through challenging situations.

Nice To Haves

• Five years of collecting experience is preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care and administrative adjustment requests, and establish payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED