Financial Counselor

Trinity Health • Dublin, OH

5d • Onsite

About The Position

The Financial Counselor serves as a financial advocate for patients and liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). The role determines patient account liability and works with patients or their representatives to provide financial assistance or secure payment. The position is based at the St. Ann's and Dublin locations and may assist at other Mount Carmel hospitals as needed. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or GED.
• Two to three years of experience in Patient Access or Patient Accounting involving hospital registration and/or hospital reimbursement services.
• Obtain national HFMA CRCR and/or NAHAM CHAA certification within one year of hire.
• Understanding of basic billing and coding.

Responsibilities

• Counsel patients on treatment costs, insurance benefits, payment resources, and financial assistance.
• Secure and document payment arrangements.
• Assist patients with financing, payment plans, financial assistance, and other financial options through the organization.
• Audit bills for accuracy and edit front-end inaccuracies to increase collections and reduce write-offs.
• Work closely with Revenue Site Operations and division leadership to improve collections.
• Support patients through the Medicaid application process.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition and professional development reimbursement starting on day one.
• RN-to-BSN tuition fully paid at Mount Carmel College of Nursing.
• Relocation assistance, subject to geographic and position restrictions.
• Employee Referral Rewards program.
• DailyPay access for eligible colleagues.
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED