Financial Counselor, Full-Time (Hybrid)

Surgery Partners Careers•Addison, TX

3d•Hybrid

About The Position

The Financial Counselor is the primary contact for patients resolving issues related to registration, benefit verification, and payor pre-authorization. The role integrates registration, benefit verification, payor pre-authorization, payment arrangements, and cash collection with ambulatory services utilization to achieve optimal reimbursement. The position facilitates cash collection, reviews payment and collection guidelines with patients and/or family members, works with outside agencies to obtain payment for patients without current medical coverage, and resolves patient billing issues in a timely manner. It also contributes to department productivity and daily operations, establishes priorities with minimal guidance, and performs other related duties as assigned.

Requirements

High school diploma or equivalent.
At least 5 years of experience in registration, physician or hospital billing, third-party reimbursement, benefits verification, and pre-authorization processing.
Management experience in a hospital setting is required.
Experience interviewing patients and/or family members.
Knowledge of medical terminology and ICD-9/CPT-4 coding.
Previous experience with computer-based billing systems.
Ten-key skills and ability to type 30 words per minute.
Demonstrated customer service skills, including collecting patient demographic and insurance/payor information and collecting cash.
Excellent interpersonal skills, including strong oral and written communication.
Ability to multitask.

Responsibilities

Integrate registration, benefit verification, payor pre-authorization, payment arrangements, and cash collection with services rendered to achieve optimal reimbursement.
Facilitate cash collection for identified services.
Meet with patients and/or family members to review payment and collection guidelines.
Work with outside agencies to obtain payment for services rendered to patients without current medical coverage.
Resolve patient billing issues in a timely fashion.
Demonstrate competency working in Signature and/or Invision Systems.
Respond to supervisor requests and fulfill additional responsibilities within the scope of the job.
Contribute to department functioning by generating and implementing ideas to enhance productivity.
Establish priorities, assess workload, and determine the daily order of importance with minimal guidance.
Arrive punctually and remain on duty as scheduled; finish and leave on time unless a supervisor determines additional time is necessary.
Meet department standards for attire and personal cleanliness.
Perform other functionally related duties as assigned.