Financial Counselor, Full-Time (Hybrid)
About The Position
The Financial Counselor is the primary contact for patients resolving issues related to registration, benefit verification, and payor pre-authorization. The role integrates those functions with payment arrangements and cash collection in connection with ambulatory services to achieve optimal reimbursement. The position also facilitates patient payments, helps resolve billing issues, and works with outside agencies to obtain payment for services for patients without current medical coverage. The counselor meets with patients and family members to review payment and collection guidelines and contributes to the department’s daily functioning and productivity.
Requirements
- High school diploma or equivalent.
- Minimum of 5 years’ experience in registration, physician or hospital billing, third-party reimbursement, benefits verification, and pre-authorization processing; management experience in a hospital setting is required.
- Expertise in interviewing patients and/or family members.
- Knowledge of medical terminology and ICD-9/CPT-4 coding.
- Previous experience with computer-based billing systems.
- Ten-key skills and ability to type 30 words per minute.
- Demonstrated customer service skills, including collection of patient demographic and insurance/payor information and cash collection.
- Excellent interpersonal skills, including strong oral and written communication.
- Ability to multitask.
Responsibilities
- Integrate registration, benefit verification, payor pre-authorization, payment arrangements, and cash collection with services rendered to achieve optimal reimbursement.
- Facilitate cash collection for identified services.
- Meet with patients and/or family members to review payment and collection guidelines.
- Work with outside agencies to obtain payment for services rendered for patients without current medical coverage.
- Resolve patient billing issues in a timely fashion.
- Demonstrate competency working in Signature and/or Invision Systems.
- Respond to supervisor requests and perform additional responsibilities within the individual’s job scope and expertise.
- Contribute to the department’s daily functioning and participate in generating and implementing ideas to enhance productivity.
- Establish priorities, assess workload, and determine daily task order with minimal guidance.
- Arrive punctually and remain on duty as scheduled; finish and leave on time unless a supervisor deems it necessary to stay.
- Meet department standards for attire and personal cleanliness.
- Perform other functionally related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
