Financial Counselor Senior St. Francis Hospital

CommonSpirit Health • Colorado Springs, CO

1d

About The Position

The Senior Financial Counselor administers financial assistance programs, including Medicaid Presumptive Eligibility, medical disability, long-term care applications, and Hospital Financial Assistance. The role conducts financial screenings and determines patient eligibility for Medicaid Presumptive Eligibility, charity, and foundation programs, then directs patients to appropriate assistance. The counselor advises patients about private and public medical benefits, insurance, copayments, financial requirements, and payment plans; verifies insurance benefits; and collects outstanding patient balances before or at the point of service. The position also mentors new associates and assists with new employee orientation. It interacts with executives and other leaders regarding payment plan or settlement approvals, and maintains communication with physicians, staff, and community agencies to support effective program implementation and a professional, team-oriented, service-conscious environment.

Requirements

• High school diploma or GED.
• Strong financial counseling expertise and a deep understanding of complex medical benefits.
• Exceptional communication and negotiation skills for patient interactions and payment plan administration.
• Ability to interact with executives regarding payment plan approvals.

Nice To Haves

• One year of health care experience.
• Knowledge of registration, billing, and credit scoring.
• Knowledge of EPIC.
• Knowledge of Medicaid and state benefit programs.

Responsibilities

• Administer financial assistance programs, including Medicaid Presumptive Eligibility, medical disability, long-term care applications, and Hospital Financial Assistance.
• Conduct financial screenings and determine eligibility for Medicaid Presumptive Eligibility, charity, and foundation programs.
• Counsel patients on private and public medical benefits, insurance, copayments, financial requirements, and payment plans.
• Verify insurance benefits and collect outstanding patient portions before or at the point of service.
• Interact with executives and other leaders regarding approvals of payment plans or settlements.
• Maintain communication with physicians and staff through meetings and telephone contact to support proper program implementation.
• Promote and help maintain a positive, professional, team-oriented, and service-conscious environment in interactions within and outside the department and with community agencies.
• Mentor new associates and assist with new employee orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED