Financial Counselor Senior Penrose Hospital
About The Position
The Senior Financial Counselor administers financial assistance programs, including Medicaid Presumptive Eligibility, medical disability, long-term care applications, and Hospital Financial Assistance. The role performs financial screenings and directs patients to appropriate programs, counsels patients on private and public medical benefits, verifies insurance benefits, explains financial requirements, and collects outstanding patient portions before or at the point of service. The Senior Financial Counselor also mentors new associates and assists with new employee orientation. The position requires strong financial counseling expertise, knowledge of complex medical benefits, excellent communication and negotiation skills for patient interactions and payment-plan administration, and the ability to work with executives on payment-plan approvals. The role communicates with physicians and staff to support proper program implementation and helps maintain a positive, professional, team-oriented, service-conscious environment.
Requirements
- High school diploma or GED.
- Knowledge of ICD-10 and CPT coding and medical terminology.
Nice To Haves
- One year of health care experience.
- Knowledge of registration, billing, and credit scoring.
- Knowledge of state Medicaid programs, Hospital Discounted Care, and financial assistance.
- Experience in a hospital, clinical, or community health center setting related to financial assistance processing and registration.
- Proficiency with Epic or similar electronic medical record systems.
- Experience with Google systems or similar programs for email, chat, and related tasks.
- Strong understanding of medical and insurance terminology and strong communication skills.
Responsibilities
- Administer financial assistance programs, including Medicaid Presumptive Eligibility, medical disability, long-term care applications, and Hospital Financial Assistance.
- Perform financial screenings and direct patients to appropriate programs.
- Counsel patients on private and public medical benefits, including insurance and copayments.
- Verify insurance benefits and explain financial requirements.
- Collect outstanding patient portions before or at the point of service.
- Mentor new associates and assist with new employee orientation.
- Screen patients for Medicaid Presumptive Eligibility, Charity Program, or Foundation Programs and determine eligibility.
- Interact with executives and other leadership regarding payment-plan or settlement approvals.
- Communicate with physicians and staff through meetings and telephone contact to support proper program implementation.
- Promote and help maintain a positive, professional, team-oriented, and service-conscious environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
