Financial Counselor Senior

Mountain Region Support • Colorado Springs, CO

3d • $20 - $32

About The Position

The Senior Financial Counselor administers financial assistance programs, including Medicaid Presumptive Eligibility, medical disability, long-term care applications, and Hospital Financial Assistance. The role performs financial screenings to connect patients with appropriate programs and determines eligibility for Medicaid Presumptive Eligibility, Charity Program, or Foundation Programs.

The counselor advises patients about private and public medical benefits, including insurance and co-payments; verifies insurance benefits; explains financial requirements; and collects outstanding patient portions before or at the point of service. The position also administers payment plans, interacts with executives and other leaders regarding payment plan approvals or settlements, and helps orient and mentor new associates.

The role communicates with physicians and staff through meetings and telephone contact to support proper program implementation. It also promotes and helps maintain a positive, professional, team-oriented, service-conscious environment aligned with the system’s values.

Requirements

• High school diploma or GED.
• Strong financial counseling expertise.
• Deep understanding of complex medical benefits.
• Strong communication and negotiation skills for patient interactions and payment plan administration.
• Ability to interact with executives regarding payment plan approvals.

Nice To Haves

• One year of health care experience.
• Knowledge of registration, billing, and credit scoring.
• EPIC knowledge.
• Knowledge of Medicaid and state benefit programs.

Responsibilities

• Administer financial assistance programs, including Medicaid Presumptive Eligibility, medical disability, long-term care applications, and Hospital Financial Assistance.
• Perform financial screenings and determine eligibility for Medicaid Presumptive Eligibility, Charity Program, and Foundation Programs.
• Counsel patients on private and public medical benefits, including insurance and co-payments.
• Verify insurance benefits and explain financial requirements to patients.
• Collect outstanding patient portions before or at the point of service.
• Administer payment plans and interact with executives and other leadership regarding payment plan approvals or settlements.
• Maintain effective communication with physicians and staff through meetings and telephone contact to support program implementation.
• Mentor new associates and assist with new employee orientation.
• Promote and help maintain a positive, professional, team-oriented, service-conscious environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED