Financial Counseling Representative
About The Position
R1 is hiring an on-site Financial Counseling Representative at Ascension Columbia St. Mary's Ozaukee in Mequon, Wisconsin. The role helps uninsured and underinsured patients understand their coverage and financial assistance options. The representative travels between hospital floors to meet with patients in their rooms, screen for potential eligibility, assist with applications, and explain financial responsibilities with clarity and compassion. The schedule is 8 a.m. to 5 p.m. The stated pay is $19 per hour; the listed base pay range for this US-based position is $16.48 to $23.13 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This is a patient-facing hospital role involving regular movement between multiple floors and in-person patient visits. The work may take place around illnesses or injuries and involve supporting patients during stressful situations. Facility vaccination requirements may apply, including an annual flu vaccination. A background check and drug screening may be required before hire. Reasonable accommodations may be provided to qualified individuals.
Requirements
- High school diploma or GED.
- Strong customer service, communication, and interpersonal skills.
- Compassion and professionalism when discussing sensitive personal and financial information.
- Ability to explain complex information in clear, simple language.
- Strong attention to detail and ability to manage multiple systems and priorities.
- Ability to navigate and work efficiently across multiple systems.
- Ability to work on-site, move regularly between multiple hospital floors, and meet with patients in their rooms throughout the day.
Nice To Haves
- Experience in financial counseling, eligibility, Patient Access, registration, patient financial services, or revenue cycle.
- Knowledge of Medicaid, Marketplace coverage, hospital financial assistance, or similar programs.
- Experience completing eligibility screenings, applications, or supporting documentation.
Responsibilities
- Travel between hospital floors and visit uninsured and underinsured patients in their rooms to review financial needs and available resources.
- Screen patients for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs.
- Help patients complete applications and gather required documents.
- Explain coverage options, application steps, and next steps clearly.
- Discuss estimated patient responsibility and payment options, and support collection of amounts due in a respectful, patient-centered manner.
- Track application status, follow up on missing information, and document activity accurately.
- Protect patient privacy and work closely with clinical, Patient Access, and revenue cycle teams.
- Balance compassionate service, accuracy, and productivity in a fast-paced hospital setting.
Benefits
- Training and support from experienced leaders.
- Opportunities for professional growth within R1.
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
