Financial Counseling Representative

R1•Wichita, KS

2d•Onsite

About The Position

R1 is hiring an on-site Financial Counseling Representative at Ascension Via Christi St. Joseph's in Wichita, Kansas. The role helps uninsured and underinsured patients understand coverage and financial assistance options. The representative travels between hospital floors to meet patients in their rooms, assess financial needs, screen for potential eligibility, assist with applications, and explain financial responsibilities with clarity and compassion. The schedule is 8:00 a.m. to 4:30 p.m. The listed pay is $18–$20 per hour, depending on experience; the posting also states a US base pay range of $0.00–$0.00 per hour. The position requires balancing compassionate patient service, accuracy, and productivity in a fast-paced hospital environment. It involves regular movement throughout the facility and in-person patient visits. The representative works with clinical, Patient Access, and revenue cycle teams while protecting patient privacy. Facility vaccination requirements may apply, including annual flu vaccination; background checks and drug screening may be required before hire. Reasonable accommodations may be provided to qualified individuals.

Requirements

High school diploma or GED.
Strong customer service, communication, and interpersonal skills.
Compassion and professionalism when discussing sensitive personal and financial information.
Ability to explain complex information in clear, simple language.
Strong attention to detail and ability to manage multiple systems and priorities.
Ability to navigate and work efficiently across multiple systems.
Ability to work on-site, move regularly between multiple hospital floors, and meet with patients in their rooms throughout the day.

Nice To Haves

Experience in financial counseling, eligibility, Patient Access, registration, patient financial services, or revenue cycle.
Knowledge of Medicaid, Marketplace coverage, hospital financial assistance, or similar programs.
Experience completing eligibility screenings, applications, or supporting documentation.

Responsibilities

Travel between multiple hospital floors and visit uninsured and underinsured patients in their rooms to review their financial needs and available resources.
Screen patients for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs.
Help patients complete applications and gather required documents.
Explain coverage options, application steps, and next steps clearly.
Discuss estimated patient responsibility and available payment options, and support collection of amounts due in a respectful, patient-centered manner.
Track application status, follow up on missing information, and document activity accurately.
Protect patient privacy and work closely with clinical, Patient Access, and revenue cycle teams.
Balance compassionate service, accuracy, and productivity in a fast-paced hospital setting.