Financial Center Supervisor

Fulton Bank • Woolwich Township, NJ

1d • Onsite

About The Position

This is a full-time career opportunity of approximately 40 hours per week, based at the Woolwich, New Jersey financial center at 179 Kings Highway. The employee must be available to work around branch operating hours; Sundays are not scheduled. The role provides an exceptional customer experience by addressing customer needs across service and sales, building relationships through customer-centric conversations, and serving as a trusted advisor and role model. The supervisor oversees financial center operations in accordance with compliance and risk policies and procedures, and coaches and mentors team members to help achieve individual and team goals.

The position collaborates closely with the Financial Center Manager on team development, talent selection, onboarding, coaching, and performance management. It also involves community networking and initiatives to strengthen the bank’s local presence and generate business opportunities. The role may serve as a Notary Public for the financial center. Other duties may be assigned by the manager. Employees are accountable for understanding and following applicable compliance programs, regulations, policies, and procedures, completing required compliance training, identifying compliance risks, and escalating them appropriately.

The position pays $24.81–$41.35 per hour, with eligibility to participate in a short-term incentive compensation plan subject to individual and company performance. Fulton Bank offers a comprehensive benefits package to eligible employees. This position may require registration in the Nationwide Mortgage Licensing System and Registry; employees who must register will be notified in writing. Employees must be authorized to work in the United States without current or future visa sponsorship.

Requirements

• High school diploma or equivalent.
• At least 3 years of related business or sales experience.
• Proactive and results-oriented.
• Highly collaborative with Fulton partners and other team members.
• Excellent communication skills and ability to conduct needs-based conversations.
• Must be authorized to work in the United States without current or future visa sponsorship.
• Must be available to be scheduled around branch operating hours; Sundays are not scheduled.

Nice To Haves

• Bachelor’s degree or equivalent experience, preferably in Business or another applicable specialty.
• At least 1 year of supervisor or team leader experience.

Responsibilities

• Drive proactive sales conversations through outbound calls, inbound contact center inquiries, appointment scheduling, and customer engagement in the lobby, identifying sales opportunities and converting them into outcomes.
• Ensure the financial center operates within applicable regulations and company policies, maintaining sound risk and compliance practices.
• Support team adherence to regulatory standards and exercise sound judgment within established parameters.
• Use the CRM system and other resources to support relationship-building conversations, consistent new-customer onboarding, and growth of existing customer relationships.
• Develop personal sales technique knowledge and help team members build CRM knowledge, usage, and adoption.
• Collaborate with the Financial Center Manager to build and nurture a high-performing team, including participating in talent selection, facilitating onboarding, coaching, and managing performance.
• Participate in off-site networking events and community initiatives to strengthen local relationships, increase brand presence, and drive business growth opportunities.
• May serve as a Notary Public for the financial center.
• Complete assigned duties and required compliance training; identify and escalate compliance risks as appropriate.

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account depending on the medical plan selected
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• Paid time off programs, including holiday pay
• Paid volunteer time
• Disability insurance coverage
• Maternity and parental leave
• Adoption assistance
• Educational assistance
• Wellness program with financial incentives
• Short-term incentive compensation plan, subject to individual and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED