Financial Center Supervisor

Fulton Bank•Allentown, NJ

5d•Onsite

About The Position

The Financial Center Supervisor is a full-time career opportunity of approximately 40 hours per week, based at Fulton Bank’s financial center at 20 North Main Street in Allentown, New Jersey. The supervisor must be available to work around branch operating hours; the branch is closed on Sundays. This role delivers an exceptional customer experience by addressing customers’ service and sales needs, building relationships through customer-centered conversations, and serving as a leader and role model for the team. The supervisor oversees financial center operations and ensures compliance with risk policies and procedures while coaching team members toward individual and team goals. The position works closely with the Financial Center Manager to support staffing, onboarding, coaching, and performance management. It also involves developing customer relationships through the CRM system, pursuing sales opportunities, and representing the bank at community and networking events. The supervisor may serve as a Notary Public for the financial center. Employees are accountable for understanding and following applicable compliance programs, laws, regulations, policies, and procedures, completing assigned compliance training on time, and escalating compliance risks appropriately.

Requirements

High school diploma or equivalent.
At least 3 years of related business or sales experience.
Proactive and results-oriented.
Collaborative approach with Fulton partners and other team members.
Excellent communication skills and ability to conduct needs-based conversations.
Must be authorized to work in the United States without current or future work visa sponsorship.

Nice To Haves

Bachelor’s degree or equivalent experience in business or another applicable specialty.
At least 1 year of supervisor or team-leader experience.
May require registration in the Nationwide Mortgage Licensing System and Registry; incumbents who must register will be notified in writing.

Responsibilities

Drive proactive sales conversations through outbound calls, inbound contact center inquiries, appointment scheduling, and lobby engagement; identify sales opportunities and convert them into outcomes.
Ensure the financial center follows applicable regulations, company policies, and sound risk and compliance practices.
Monitor the team’s adherence to regulatory standards and exercise sound judgment within established parameters.
Use the CRM system and other resources to support relationship-building conversations, consistent customer onboarding, and expansion of existing relationships.
Develop personal knowledge of sales techniques and build team members’ CRM knowledge, usage, and adoption.
Collaborate with the Financial Center Manager to build and nurture a high-performing team, including participating in talent selection, facilitating onboarding, providing ongoing coaching, and managing performance.
Participate in off-site networking events and community initiatives to strengthen local ties, increase brand presence, and support business growth.
May serve as a Notary Public for the financial center.
Complete assigned compliance training by established due dates, understand and identify relevant compliance risks, ensure compliance with applicable requirements, and escalate risks to the appropriate management level.
Perform other job duties as assigned by the manager.

Benefits

Medical plans with prescription drug coverage
Flexible spending account or health savings account, depending on the medical plan chosen
Dental insurance
Vision insurance
Life insurance
401(k) program with employer match
Employee Stock Purchase Plan
Paid time off programs, including holiday pay
Paid volunteer time
Disability insurance coverage
Maternity and parental leave
Adoption assistance
Educational assistance
Wellness program with financial incentives
Short-term incentive compensation plan, subject to individual and company performance