Financial Center Supervisor

Hancock Whitney•Gulfport, MS

About The Position

The Financial Center Supervisor leads daily financial center operations, supports associates through training and performance feedback, and helps deliver a strong client experience. The role builds client relationships, assesses financial needs, recommends solutions, supports sales and outreach initiatives, and refers clients to specialized bank partners. The supervisor oversees operational integrity, cash management, dual-control procedures, and compliance with bank policies and regulatory standards. Duties include assisting with opening and closing, vault and night depository operations, teller balancing, error resolution, cash limits, overrides, and outage resolution. The role also maintains knowledge of branch equipment and promotes risk awareness and security in the lobby.

Requirements

High school diploma or GED.
Three years of cash-handling and customer-service experience in retail or branch banking, or a bachelor's degree with one year of relevant experience.
Working knowledge of Microsoft Office (Word, Excel, and Outlook) and ability to navigate multiple systems.
Strong understanding of banking laws, regulations, and policies.
Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008; employment is contingent upon meeting registration and background standards.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation where applicable.

Responsibilities

Lead daily operational huddles and assign staffing and scheduling duties.
Guide, train, and provide performance feedback to associates on transaction accuracy, policy adherence, and client service.
Model professional behavior and effective lobby management, and foster teamwork while reinforcing service and operational standards.
Build client relationships through in-person and phone interactions; assess financial needs and recommend solutions.
Proactively pursue sales opportunities and assigned goals, educate clients about digital banking and self-service tools, and refer clients to specialized bank partners.
Resolve client inquiries and issues promptly using sound judgment and product knowledge.
Conduct proactive client outreach, including outbound calls and participation in community or educational events.
Support branch sales initiatives and help the team meet sales and service objectives.
Maintain knowledge of bank products, services, and promotions to support client acquisition and retention.
Oversee operational integrity, cash management, dual-control procedures, and compliance with policies and regulations.
Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution.
Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss.
Maintain knowledge of branch equipment, including ATMs, cash recyclers, currency counters, and coin sorters, to ensure functionality and continuity of service.
Promote risk-management awareness, ensure adherence to the Financial Center Risk Management Review process, and balance client experience with lobby security.