Financial Center Supervisor

Hancock Whitney Bank•Gulfport, MS

About The Position

The Financial Center Supervisor leads daily financial center operations, supports and develops associates, and helps deliver strong client service while maintaining sales and operational standards. The role builds client relationships, assesses financial needs, recommends or refers clients to appropriate solutions, and promotes digital banking tools. It also oversees cash management, operational controls, regulatory compliance, risk awareness, and branch equipment functionality.

Requirements

High school diploma or GED required.
Three years of cash handling and customer service experience in retail or branch banking, or a bachelor's degree with one year of relevant experience.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to navigate multiple systems.
Strong understanding of banking laws, regulations, and policies.
Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008; employment is contingent upon meeting registration and background standards.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to reasonable accommodation.

Responsibilities

Lead daily operational huddles and assign staffing and scheduling duties.
Guide, train, and provide performance feedback to associates on transaction accuracy, policy adherence, and client service.
Model professional behavior and effective lobby management; foster teamwork and reinforce service and operational standards.
Build client relationships, conduct financial needs assessments, recommend solutions, and act on sales opportunities.
Educate clients about digital banking channels and self-service tools, and refer clients to specialized bank partners.
Resolve client inquiries and issues promptly using sound judgment and product knowledge.
Support client outreach through outbound calls and participation in community or educational events.
Model consultative conversations and support branch sales and service objectives; maintain knowledge of bank products, services, and promotions.
Oversee operational integrity, cash management, and dual control procedures in compliance with policies and regulations.
Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution.
Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss.
Maintain knowledge of branch equipment, including ATMs, cash recyclers, currency counters, and coin sorters, to support functionality and service continuity.
Promote risk management awareness and adherence to the Financial Center Risk Management Review process.
Maintain lobby situational awareness to balance client experience and security.