Financial Center Supervisor
About The Position
The Financial Center Supervisor provides an exceptional customer experience by addressing customer needs across service and sales, building customer relationships through needs-based conversations, and serving as a trusted advisor and role model. The supervisor oversees financial center operations in accordance with compliance and risk requirements and coaches team members to help achieve individual and team goals. This is a full-time career opportunity of approximately 40 hours per week at the Hanover, Pennsylvania financial center in York County. The supervisor must be available to work around branch operating hours; the center is not open on Sundays. The role may include serving as a Notary Public and may require registration in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.
Requirements
- High school diploma or equivalent.
- At least 3 years of related business or sales experience.
- Proactive and results-oriented.
- Highly collaborative with Fulton partners and other team members.
- Excellent communication skills and ability to conduct needs-based conversations.
- Must be authorized to work in the United States without current or future Fulton Bank sponsorship for a work visa.
Nice To Haves
- Bachelor’s degree or equivalent experience in Business or another applicable specialty.
- At least 1 year of supervisor or team leader experience.
Responsibilities
- Drive proactive sales conversations through outbound calls, inbound contact center inquiries, appointment scheduling, and customer engagement in the lobby to identify and convert sales opportunities.
- Maintain sound risk and compliance practices and ensure the financial center operates in accordance with applicable regulations and company policies.
- Help manage risk by ensuring the team adheres to regulatory standards and by exercising sound judgment within established parameters.
- Use the CRM system and other resources to support relationship-building conversations, consistent customer onboarding, and growth of existing relationships.
- Develop personal knowledge of sales techniques and build team members’ CRM knowledge, usage, and adoption.
- Collaborate with the Financial Center Manager to build a high-performing team, participate in talent selection, support onboarding, coach employees, and manage performance.
- Participate in off-site networking events and community initiatives to strengthen local relationships, increase brand presence, and support business growth.
- Complete other duties assigned by the manager.
- Read, understand, and follow company-assigned and job-related compliance programs, regulations, policies, and procedures; complete compliance training by its due dates, identify relevant compliance risks, and escalate risks to the appropriate management level.
- May serve as a Notary Public for the financial center.
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account, depending on the medical plan chosen
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs, including holiday pay
- Paid volunteer time
- Disability insurance coverage
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Wellness program with financial incentives
- Short-term incentive compensation plan, subject to individual and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
