Financial Center Supervisor

Fulton Bank•Allentown, NJ

7d•$25 - $41•Onsite

About The Position

The Financial Center Supervisor provides an exceptional customer experience by addressing customers’ service and sales needs with passion and enthusiasm. The role focuses on customer-centric conversations, deepening relationships, and serving as a trusted advisor while acting as a role model and leader in the financial center. The supervisor oversees center operations, follows compliance and risk policies and procedures, and coaches and mentors team members to help achieve individual and team goals. This is a full-time career opportunity of approximately 40 hours per week, based at Fulton Bank’s financial center at 20 North Main Street in Allentown, New Jersey. The employee must be available for scheduling around branch operating hours; the center is not open Sundays. The role may include serving as a Notary Public. It may also require registration in the Nationwide Mortgage Licensing System and Registry; employees who must register will be notified in writing. The position is eligible for a short-term incentive compensation plan subject to individual and company performance. The hourly rate is $24.81–$41.35, with specific compensation determined by factors including knowledge, skills, work experience, licenses, credentials, and geographic location.

Requirements

High school diploma or equivalent.
At least 3 years of related business or sales experience.
Proactive and results-oriented.
Collaborative with Fulton partners and other team members.
Excellent communication skills and ability to conduct needs-based conversations.
Must be authorized to work in the United States without current or future Fulton Bank sponsorship for a work visa.

Nice To Haves

Bachelor’s degree or equivalent experience in business or another applicable specialty.
At least 1 year of supervisor or team-leader experience.

Responsibilities

Drive proactive sales conversations through outbound calls, inbound contact center inquiries, appointment scheduling, and customer engagement in the lobby to identify and convert sales opportunities.
Maintain sound risk and compliance practices, ensuring the financial center operates within applicable regulations and company policies and that the team adheres to regulatory standards.
Use the CRM system and other resources to support relationship-building conversations, consistent customer onboarding, and expansion of existing customer relationships.
Develop personal sales-technique knowledge and develop team members’ CRM knowledge, usage, and adoption.
Collaborate with the Financial Center Manager to build and nurture a high-performing team, participate in talent selection, facilitate onboarding, provide ongoing coaching, and manage performance.
Participate in off-site networking events and community initiatives to strengthen local relationships, increase brand presence, and drive business growth.
May serve as a Notary Public for the financial center.
Complete assigned duties and comply with company programs, regulations, policies, procedures, and training requirements; identify compliance risks and escalate them to the appropriate management level.

Benefits

Medical plans with prescription drug coverage.
Flexible spending account or health savings account, depending on the medical plan chosen.
Dental insurance.
Vision insurance.
Life insurance.
401(k) program with employer match.
Employee Stock Purchase Plan.
Paid time off programs, including holiday pay.
Paid volunteer time.
Disability insurance coverage.
Maternity and parental leave.
Adoption assistance.
Educational assistance.
Wellness program with financial incentives.
Short-term incentive compensation plan, subject to individual and company performance.