Financial Center Manager - North Attleboro Financial Center

Bank of America • North Attleborough, MA

1d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive effectiveness while delivering a world-class client experience.

The role develops talent, manages client traffic and business results, executes market-level initiatives, and engages employees in the business strategy. Managers may also manage associates and are expected to promote inclusion, use data to guide decisions, communicate effectively, manage risk and expenses, coach and develop employees, recruit talent, and deliver business outcomes.

The position is based at the North Attleboro Financial Center in Massachusetts. It is a first-shift role with 40 hours per week. Weekend and/or extended-hours work may be required, including assignment at another financial center within a reasonable distance.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiasm, motivation, self-starting behavior, a strong work ethic, and a results focus, acting in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to improve clients’ financial lives.
• Confidence identifying solutions based on clients’ needs and resolving problems independently or involving others as needed.
• Effective and confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school diploma, or equivalent.
• Skills listed: coaching; customer service management; customer and client focus; performance management; talent development; business operations management; recruiting; result orientation; risk management; sales performance management; inclusive leadership; leadership development; prioritization; problem solving; referral management.

Nice To Haves

• One year of management experience that includes hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clearly and concisely, motivating employees and connecting their contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Access to paid time off.
• Industry-leading benefits and resources and support for employees.
• Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business and/or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED