Financial Center Manager - TN North Region

Fifth Third Bank•Nashville, TN

6d•Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program to prepare for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successful completion of the program, the FCMA is placed in a Financial Center. The role develops proficiency in building Consumer and Small Business customer relationships, delivering memorable customer experiences, applying consultative sales practices, and recommending appropriate financial solutions. It also develops the ability to create an integrated book-of-business strategy, coach and lead a team, collaborate with business partners, and support the communities served. The employee is expected to follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures. The position is based in Nashville, Tennessee. Working conditions include a normal office environment, extended viewing of computer screens, and periodic travel within the Bancorp footprint for meetings and training.

Requirements

A college degree or at least two years of leadership experience in a sales environment.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Ability to analyze credit and financial information.
Ability to execute and coach sales activities successfully.
Business acumen.
Demonstrated ability to make sound decisions.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of Consultative Selling Skills Certification.
Build proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources to stay informed and guide the team.
Learn and apply the consultative sales process to identify current or prospective customers’ financial needs and recommend appropriate solutions.
Understand how to develop an integrated book-of-business strategy in which customers across channels receive a Financial Needs Assessment (FNA) and are assigned to the best banker for ongoing proactive support.
Learn to source, develop, coach, and lead a team that reinforces Core Values and business strategies.
Help cultivate a One Bank culture through proactive collaboration with business partners.
Participate in activities that benefit the communities served.
Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
Assist in providing employees with timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
Perform additional duties as assigned.