Financial Center Manager - West Nashville (TN South Region)

Fifth Third Bank • Nashville, TN

4d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the program, the FCMA is placed in a Financial Center.

The role develops proficiency in building Consumer and Small Business customer relationships, delivering a memorable customer experience, and using consultative selling to identify financial needs and recommend suitable solutions. It also develops knowledge of the bank’s products, services, processes, and resources; skills in creating an integrated book-of-business strategy; and the ability to source, coach, and lead a team. The position supports collaboration with business partners and participation in community activities.

The role requires compliance with the Bancorp Code of Business Conduct and Ethics and related policies. It requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment. Working conditions include a normal office environment, outside business development, extended computer-screen viewing, and periodic travel within the Bancorp footprint for meetings or training.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of Consultative Selling Skills Certification.
• Develop proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Learn and maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Use consultative sales skills to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy in which customers across channels receive a Financial Needs Assessment and are assigned to the best banker for ongoing proactive support.
• Learn to source, develop, coach, and lead a team that reinforces the bank’s Core Values and business strategies.
• Cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist with providing employees timely, candid, and constructive feedback; developing employees to their potential; providing career-growth opportunities; and recognizing and rewarding accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level