Financial Center Manager II - Willowbrook (South Nashville)

Fifth Third Bank • Willowbrook, TN

9d • Onsite

About The Position

The Financial Center Manager will participate in a comprehensive, customized onboarding and education program, including rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program is designed to prepare successful candidates for a Financial Center Manager role. After successful completion of the training program, the candidate will be placed in a Financial Center.

The role involves learning to deepen Consumer and Small Business customer relationships, provide memorable customer experiences, develop and coach a team, and collaborate with business partners. The manager will also participate in community-benefit activities and follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures.

Requirements

• College degree or two or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from day one through program completion, including successful completion of a Consultative Selling Skills Certification.
• Learn to deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources to inform, guide, and lead the team.
• Learn and use the consultative sales process to identify financial needs of current and prospective customers and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy so customers across all channels have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces the bank’s Core Values and business strategies.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees timely, candid, and constructive feedback; developing employees to their full potential; offering challenging opportunities that support career growth; and recognizing and rewarding accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits designed to support employees and their families across physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager