Financial Center Manager II - South Central Region

Fifth Third Bank • Atlanta, GA

4d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program, with rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program is designed to prepare successful candidates for a Financial Center Manager role. After completing the training program successfully, the FCMA will be placed in a Financial Center.

The position develops proficiency in building Consumer and Small Business customer relationships, delivering memorable customer experiences, applying consultative sales practices, and leading a team. It also involves learning to develop an integrated book-of-business strategy, collaborate with business partners, support the communities served, and follow the Bancorp Code of Business Conduct and Ethics. The role requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

The work is performed in a normal office environment and includes extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings or training. The position is located in Atlanta, Georgia 30345.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successfully completing Consultative Selling Skills Certification.
• Build Consumer and Small Business customer relationships by providing a memorable customer experience.
• Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources to stay informed and guide and lead the team.
• Use the consultative sales process to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy that ensures customers across all channels receive a Financial Needs Assessment and are assigned to the best banker for ongoing proactive support.
• Learn to source, develop, coach, and lead a team that reinforces the company’s Core Values and business strategies.
• Cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback; developing employees; providing challenging opportunities that support career growth; and recognizing and rewarding accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level