Financial Center Manager - Columbia South Financial Center

Bank of America•Columbia, SC

1d•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, builds a client-centric and risk-aware culture, and helps clients achieve their financial goals while ensuring operational excellence and effective execution. The position is open across the market, and the specific financial center will be based on business needs. The manager may train at one financial center and then move to another location within a reasonable commuting distance of home, as permitted by applicable law. The manager develops and sources talent, manages client traffic and retention, coaches the team to achieve business results, and creates a world-class client experience. The role also executes market initiatives and organizational priorities, engages employees in business strategy, and maintains strong operational practices. Managers are expected to foster inclusion, use data and process knowledge to improve performance, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, support talent mobility, and deliver business outcomes through effective team management.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in clients' best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions based on client needs, resolving problems independently, or involving others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities, and hold others accountable for results.
Ability to work weekends and/or extended hours, which may include scheduling at any financial center within a reasonable distance.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients, and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely, motivating the team and connecting contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.
Work weekends and/or extended hours as needed, potentially at any financial center within a reasonable distance.