Financial Center Manager - Westerville South

Fifth Third Bank • Westerville, OH

2d • Onsite

About The Position

The Financial Center Manager (FCM) leads and coaches a team responsible for consistent operating rhythms, customer onboarding, and ongoing relationship management. The manager strengthens and grows the financial center’s book of business while delivering an exceptional customer experience. This includes overseeing sales and service support, daily operations, staffing, and quality. The FCM is accountable for sustaining and growing the business through deposits, assets, fee-based services, and the development and retention of consumer and business customers, including small businesses.

The role leads an integrated book-of-business strategy so customers across all channels receive a Financial Needs Assessment and ongoing support from the appropriate banker. The manager models consultative sales practices, develops employees, collaborates with business partners, and participates in community-benefiting activities. The FCM is also accountable for managing risk within the Bank’s risk appetite and following policies, procedures, and the Bancorp Code of Business Conduct and Ethics.

The position is based in a normal office environment, involves extended viewing of computer screens, and requires periodic travel within the Bancorp footprint for meetings or training. It requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Requirements

• College degree or at least three years of leadership experience in a sales environment.
• Previous management experience.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Nice To Haves

• Experience in the financial industry.
• Experience managing a P&L.

Responsibilities

• Lead and coach a team to maintain consistent operating rhythms and manage customer onboarding and ongoing relationships.
• Strengthen and grow the Financial Center’s book of business while providing an exceptional customer experience.
• Oversee sales and service support, daily operations, staffing needs, and quality.
• Promote business growth through deposits, assets, fee-based services, and the development and retention of consumer and business customers.
• Grow the Financial Center’s small business book of business.
• Deepen consumer and small business customer relationships by providing a memorable customer experience.
• Maintain working knowledge of the Bank’s products, services, processes, and internal resources to guide and lead the team.
• Model the consultative sales process to identify customer financial needs and recommend appropriate solutions.
• Deliver an integrated book-of-business strategy, ensuring customers across channels receive a Financial Needs Assessment and proactive ongoing support from an appropriate banker.
• Source, develop, coach, and lead a team that reinforces the Bank’s Core Values and business strategies.
• Cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling ethical behavior.
• Manage and report risks while following policies and procedures and operating within the Bank’s risk appetite.
• Provide timely, candid, and constructive employee feedback; support employee development and career growth; recognize and reward accomplishments; and help develop talent pools, bench strength, and succession plans.
• Perform additional duties as assigned.
• Travel periodically within the Bancorp footprint to attend meetings or training.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line-of-business, and/or individual performance.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager