Financial Center Manager II - South Central Region

Fifth Third Bank • Brookhaven, GA

2d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. The program includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After completing the training program successfully, the FCMA is placed in a Financial Center.

The position develops proficiency in building Consumer and Small Business customer relationships, delivering memorable customer experiences, applying consultative sales practices, and recommending appropriate financial solutions. It also prepares the associate to develop business strategies, coach and lead employees, collaborate with business partners, and support the communities Fifth Third serves. The role requires compliance with the Bancorp Code of Business Conduct and Ethics and related policies.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
• Build proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Learn and maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Develop consultative sales skills to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment and are assigned to an appropriate banker for proactive ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces company core values and business strategies.
• Cultivate a One Bank culture by proactively collaborating with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees timely, candid, and constructive feedback; developing employees’ potential; providing career-growth opportunities; and recognizing and rewarding accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families across physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level