Financial Center Manager - TN South Region

Fifth Third Bank • Brentwood, TN

3d

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program, with rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program prepares successful candidates for a Financial Center Manager role. After completing the training program, the FCMA is placed in a Financial Center.

The position focuses on learning to deepen Consumer and Small Business customer relationships, deliver a memorable customer experience, apply consultative sales practices, and develop an integrated book-of-business strategy. The associate learns to source, coach, and lead a team, collaborate with business partners, and support the communities served. The role also assists with employee feedback and development.

The position requires SAFE Act registration through the Nationwide Mortgage Licensing System at the time of employment. The work is performed in a normal office environment, includes extended viewing of computer screens, and may involve periodic travel within the Bancorp footprint for meetings or training. The position is located in Brentwood, Tennessee.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
• Learn to deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Learn to use the consultative sales process to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Understand how to develop an integrated book-of-business strategy so customers across all channels receive a Financial Needs Assessment and are assigned to an appropriate banker for proactive ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces company Core Values and business strategies.
• Learn to cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback; support their development and career growth; and recognize and reward accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families in physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level