Financial Center Manager - Charles River Plaza Financial Center

Bank of America • Boston, MA

8d • $76,500 - $109,200 • Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner and fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. It is responsible for operational excellence and cohesive execution. The position is based at the Charles River Plaza Financial Center in Boston, Massachusetts, and is an in-office role. It is a first-shift position scheduled for 40 hours per week, with weekend and/or extended hours possible and work at another nearby financial center when scheduled. The role may include associate management responsibilities. Pay is $76,500 to $109,200 annualized, with offers based on experience, education, and skill set. The position is eligible for an annual discretionary incentive plan and company benefits.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet clients' needs.
• Ability to follow established processes and guidelines, act in the interests of clients and the bank, and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
• Ability to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
• Minimum education: High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clearly and concisely in ways that motivate employees and connect their contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Annual discretionary incentive award eligibility based on individual performance and behaviors, line of business and/or group performance, and overall company success.
• Resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED