Relationship Banker - Middle River Financial Center
About The Position
At Bank of America, the Relationship Banker helps make financial lives better by engaging clients in the financial center lobby, educating them, and assisting with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed and holds in-depth conversations to understand clients’ financial and life priorities, connecting them with solutions that meet their financial goals. The position supports the bank’s Responsible Growth approach and emphasizes client experience, operational excellence, and compliance with applicable laws and regulations. It is an in-office role at the Middle River Financial Center in Baltimore, Maryland, working 40 hours per week on the first shift.
Requirements
- High school diploma, GED, secondary school education, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in clients’ best interests.
- Ability to collaborate effectively and build and nurture strong relationships.
- Passion, commitment, and drive to improve clients’ financial lives.
- Confidence identifying solutions for new and existing clients based on their needs.
- Effective and confident communication skills and comfort engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills.
- Ability to follow established processes and guidelines and comply with applicable laws and regulations.
- Ability to manage time and capacity efficiently.
- Ability to focus on results while acting in clients’ best interests.
- Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of financial services industry products and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
- Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.
Responsibilities
- Engage clients in the lobby and educate and assist them with self-service banking transactions.
- Accurately and efficiently process cash transactions as needed.
- Build relationships with clients and identify solutions that meet their financial needs and goals.
- Execute the bank’s risk culture and strive for operational excellence.
- Follow established processes and guidelines, and comply with applicable laws and regulations.
- Partner with experts in small business, lending, and investments to grow business knowledge and network.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
