Relationship Banker - Middle River Financial Center

Bank of America•Baltimore, MD

1d•Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the financial center lobby, educating and assisting them with transactions through self-service options such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions when needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their financial goals. The banker helps deliver a strong client experience, manages financial center traffic, appointments, and outbound calls, and builds relationships by partnering with experts in small business, lending, and investments. The role follows established procedures and applicable laws and regulations, supports the bank’s risk culture and operational excellence, and may require work at other financial center locations within a reasonable distance. This is a first-shift position scheduled for 40 hours per week.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Strong work ethic, motivation, self-starting approach, and focus on results while acting in clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical thinking and problem-solving skills.
Ability to follow established processes and guidelines, comply with applicable laws and regulations, and act in clients’ and the bank’s best interests.
Effective time and capacity management.
Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions through self-service resources.
Process cash transactions accurately and efficiently as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.