Financial Center Manager - Central Plaza Financial Center

Bank of America•Yonkers, NY

8d•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, builds a client-centric and risk-conscious culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while creating a world-class client experience. The position includes developing talent, managing client traffic and retention, coaching the team to achieve business results, implementing market-level initiatives, and engaging employees in business strategy. Managers also promote inclusion, use data and continuous improvement to guide decisions, communicate priorities, manage risk and expenses, and deliver business outcomes through effective team management. This is an in-office role at the Central Plaza Financial Center in Yonkers, New York. The manager must be able to work weekends and/or extended hours and may be scheduled at any financial center location within a reasonable distance. The position is first shift and is scheduled for 40 hours per week.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client's best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions based on clients' needs and resolving problems independently or involving others as needed.
Effective and confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
Ability to work weekends and/or extended hours, potentially at another financial center within a reasonable distance.
High School Diploma, GED, secondary school diploma, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Financial services experience and knowledge of financial services products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely to motivate employees, explain the purpose behind priorities, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility and career growth.
Deliver results through effective team management, structure, and routines.
Work weekends and/or extended hours as required; scheduling may include another financial center within a reasonable distance.