Financial Center Manager - Central Plaza Financial Center

Bank of America • Yonkers, MD

10d • $76,500 - $109,200 • Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager is responsible for operational excellence and effective coordination across the center.

The manager develops talent, manages client traffic and business results, creates a high-quality client experience, executes market-level initiatives, and engages employees in business strategy. Managerial responsibilities may include building an inclusive team; applying process knowledge and data-driven decision-making; communicating business priorities; identifying and resolving risks; coaching and developing employees; managing expenses; recruiting and onboarding talent; and delivering business outcomes through effective routines and team management.

This is a 40-hour-per-week, first-shift role. The manager must be able to work weekends and/or extended hours and may be scheduled at any financial center within a reasonable distance. The position is based at the Central Plaza Financial Center in Yonkers, New York. The annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

• At least one year of leadership experience, demonstrated through coaching, training, and/or motivating a work team.
• Enthusiasm, self-motivation, a strong work ethic, and a results focus while acting in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to deliver experiences that improve clients’ financial lives.
• Ability to identify client solutions based on needs and resolve problems independently or with help from others.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, including possible scheduling at any financial center within a reasonable distance.
• High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees in business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clearly and concisely to motivate employees and connect contributions to business results.
• Lead identification, escalation, and resolution of potential risks.
• Coach and provide feedback to develop team members.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support career growth and talent mobility.
• Deliver business results through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Paid time off.
• Annual discretionary incentive plan eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED