Financial Center Manager - Charles River Plaza Financial Center

Bank of America•Boston, MA

7d•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role is responsible for operational excellence and cohesive execution, while building a world-class client experience and delivering business results. The manager develops talent, manages client traffic and retention, coaches employees, oversees business routines and results, and carries out market-level initiatives. The role also includes broader management responsibilities such as promoting inclusion, making data-driven decisions, communicating business priorities, managing risk and expenses, recruiting and developing employees, and delivering results through effective team management. This position is based at the Charles River Plaza Financial Center in Boston, Massachusetts. Bank of America supports an in-office culture, with role-specific flexibility based on responsibilities and business needs. The position is first shift, 40 hours per week, and may require weekend or extended hours and scheduling at another financial center within a reasonable distance. The stated annual pay range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for a discretionary annual incentive and company benefits, including access to paid time off.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Strong work ethic, self-motivation, and focus on results in the best interest of clients.
Ability to collaborate effectively and build strong relationships.
Commitment to delivering experiences that improve clients’ financial lives.
Ability to identify client solutions based on needs and resolve problems independently or with appropriate support.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities, and hold others accountable for results.
Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely, motivating employees and connecting their contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support career growth and talent mobility.
Deliver results through effective team management, structure, and routines.