Financial Center Manager - Westerville South

Fifth Third Bank • Westerville, OH

3d • Onsite

About The Position

The Financial Center Manager leads and coaches a team responsible for customer onboarding, ongoing relationship management, sales and service, daily operations, and staffing. The manager strengthens and grows the financial center’s book of business while delivering an exceptional customer experience. They promote growth in deposits, assets, fee-based services, and consumer and business customer relationships, including the small business book of business. The role includes overseeing execution and quality, and being accountable for the financial center’s sustained business performance.

The manager leads by example in using a consultative sales process to identify customers’ financial needs and recommend appropriate solutions. They deliver an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment and proactive support from an appropriate banker. They also develop employees, collaborate with business partners, and participate in community activities.

The role carries responsibility for risk management and compliance. The manager is expected to follow the Bancorp Code of Business Conduct and Ethics and other policies, model ethical conduct, and identify, assess, manage, monitor, and report risks within the Bank’s risk appetite. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

The position is based in Westerville, Ohio. Working conditions include a normal office environment, extended viewing of computer screens, and periodic travel within the Bancorp footprint for meetings or training. Compensation includes a base salary and eligibility for an incentive compensation plan; comprehensive benefits are offered to support employees and their families.

Requirements

• College degree or three or more years of leadership experience in a sales environment.
• Previous management experience.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.

Nice To Haves

• Experience in the financial industry.
• Experience managing a profit and loss statement (P&L).

Responsibilities

• Lead and coach a team to execute consistent operating rhythms, customer onboarding, and ongoing relationship management.
• Deepen consumer and small business customer relationships by providing a memorable customer experience.
• Strengthen and grow the financial center’s book of business, including development of deposits, assets, fee-based services, and new and existing customer relationships.
• Oversee sales and service support, daily operations, and staffing needs to ensure a high level of quality.
• Use the consultative sales process to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Deliver an integrated book-of-business strategy that provides customers across channels with a Financial Needs Assessment and proactive ongoing support from an appropriate banker.
• Source, develop, coach, and lead a team that reinforces Fifth Third’s Core Values and business strategies.
• Demonstrate and maintain working knowledge of Fifth Third products, services, processes, and internal resources.
• Cultivate a One Bank culture and proactively collaborate with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures; model expected ethical behavior.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.
• Provide employees with timely, candid, and constructive feedback; support their development and career growth; and recognize and reward accomplishments.
• Help develop a talent pool to ensure bench strength and succession planning.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager