Financial Center Manager Associate

Fifth Third Bank • Naples, FL

6d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program to prepare for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successful completion of the program, the associate is placed in a Financial Center.

The role develops proficiency in building Consumer and Small Business customer relationships, delivering memorable customer experiences, learning Fifth Third products and processes, and using consultative sales practices to identify customer needs and recommend solutions. The associate also learns how to develop a book-of-business strategy, coach and lead a team, collaborate with business partners, and participate in community-benefit activities. The role is based in a normal office environment, includes extended computer-screen viewing, and may require periodic travel within the Bancorp footprint for meetings or training.

Requirements

• A college degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the start of the program through completion, including the Consultative Selling Skills Certification.
• Develop proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Learn and maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Develop consultative sales skills to identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy, ensuring customers across channels receive a Financial Needs Assessment and are assigned to the best banker for ongoing proactive support.
• Learn to source, develop, coach, and lead a team that reinforces company core values and business strategies.
• Help cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities Fifth Third serves.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level