Financial Center Manager Associate

Fifth Third Bank • Orlando, FL

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About The Position

The Financial Center Manager Associate participates in a comprehensive, customized onboarding and education program to prepare for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the program, the associate is placed in a Financial Center.

The role develops proficiency in building Consumer and Small Business customer relationships and delivering memorable customer experiences. It also develops knowledge of the bank’s products, services, processes, and resources; consultative sales skills; and the ability to develop an integrated book-of-business strategy. The associate learns to source, coach, and lead a team, collaborate with business partners, and support the communities served. The position requires adherence to the Bancorp Code of Business Conduct and Ethics and related policies.

The associate assists with employee feedback, development, career growth, and recognition. The role is based in a normal office environment, involves extended viewing of computer screens, and may require periodic travel within the Bancorp footprint for meetings or training.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successfully completing a Consultative Selling Skills Certification.
• Develop proficiency in deepening Consumer and Small Business customer relationships by providing memorable customer experiences.
• Gain and maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Develop consultative sales skills to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment and ongoing support from the best-fit banker.
• Learn to source, develop, coach, and lead a team that reinforces the company’s core values and business strategies.
• Learn to cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback and in developing employees to their full potential.
• Assist in providing challenging opportunities that support employee career growth and recognize and reward employee accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level