Financial Center Manager Associate

Fifth Third Bank • Bonita Springs, FL

6d • Onsite

About The Position

Fifth Third Bank’s Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. The program includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the training program, the associate is placed in a Financial Center.

The associate completes the FCMA roadmap and onboarding activities, including Consultative Selling Skills Certification, while building proficiency in customer relationship development, financial needs assessment, consultative sales, and the bank’s products and processes. The role also develops skills in coaching and leading teams, collaborating with business partners, and supporting the communities served. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

The work takes place in a normal office environment and involves extended viewing of computer screens. Periodic travel within the Bancorp footprint may be required to attend meetings or training. Fifth Third offers comprehensive benefits and differentiated compensation; individual compensation varies based on factors including role, relevant skills and experience, education, and geographic location. The position is located in Bonita Springs, Florida.

Requirements

• College degree or two or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of Consultative Selling Skills Certification.
• Develop proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Gain and maintain working knowledge of Fifth Third products, services, processes, and internal resources to stay informed and guide and lead the team.
• Develop skill in the consultative sales process to identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment and are assigned to the best banker for ongoing proactive support.
• Learn to source, develop, coach, and lead a team that reinforces the bank’s Core Values and business strategies.
• Learn to cultivate a One Bank culture by proactively collaborating with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward employee accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level