Financial Center Manager Associate

Fifth Third Bank•Naples, FL

7d•Onsite

About The Position

The Financial Center Manager Associate participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successful completion of the training program, the associate is placed in a Financial Center. The role develops proficiency in building Consumer and Small Business customer relationships, delivering memorable customer experiences, applying Fifth Third products and processes, and identifying customer needs through consultative sales. It also prepares the associate to develop business strategies, coach and lead a team, collaborate with business partners, and serve the community. The associate follows the Bancorp Code of Business Conduct and Ethics and related policies and procedures.

Requirements

College degree or at least two years of leadership experience in a sales environment.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Ability to analyze credit and financial information.
Ability to execute and coach sales activities successfully.
Business acumen.
Demonstrated ability to make sound decisions.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

Complete the FCMA roadmap and onboarding activities from the first day through program completion, including successful completion of Consultative Selling Skills Certification.
Build Consumer and Small Business customer relationships by providing a memorable customer experience.
Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources.
Use the consultative sales process to identify current or prospective customers’ financial needs and recommend appropriate solutions.
Learn to develop an integrated book-of-business strategy, ensuring customers across all channels receive a Financial Needs Assessment and ongoing support from the appropriate banker.
Learn to source, develop, coach, and lead a team that reinforces the company’s Core Values and business strategies.
Help cultivate a One Bank culture through proactive collaboration with business partners.
Participate in activities that benefit the communities served.
Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
Assist in providing employees with timely, candid, constructive feedback and in developing employees through challenging career-growth opportunities.
Recognize and reward employees for accomplishments.
Perform additional duties as assigned.