Financial Center Assistant Manager - Jermantown Financial Center

Bank of America•Fairfax, VA

2d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supports operational excellence, and ensures the center runs effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and takes leadership responsibility for the financial center when teammates are absent. The role manages client traffic and business results, coaches employees, creates a strong client experience, and drives operational excellence and execution of organizational priorities. It requires following established processes and regulations, adapting to new information and technology, and being available to work weekends and/or extended hours, potentially at another financial center within a reasonable distance. This is a 1st-shift position scheduled for 40 hours per week at the Jermantown Financial Center in Fairfax, Virginia. The stated pay range is $28.69–$39.01 per hour; offers are based on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

High school diploma, GED, secondary school credential, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Collaborate effectively, get things done, and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients' financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Able to work weekends and/or extended hours, which may include being scheduled at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Support financial center operations, including teller-line efficiency and day-to-day policy and procedure adherence.
Ensure directives are implemented and lead the financial center when teammates are absent.