Financial Center Assistant Manager - Jermantown Financial Center

Bank of America•Fairfax, VA

3d•$29 - $39•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and helps ensure that the center runs effectively and cohesively. Responsibilities include overseeing smooth and efficient teller-line operations, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The role manages client traffic, business results, market-level initiatives, organizational priorities, and execution. It also coaches employees, engages them on business strategy, and helps create a world-class client experience. This position is based at the Jermantown Financial Center in Fairfax, Virginia. It is a first-shift, 40-hour-per-week role, and the employee may be scheduled to work weekends or extended hours and at another financial center within a reasonable distance. The role offers a base salary of $28.69–$39.01 per hour, with offers determined by experience, education, and skill set. It is not incentive eligible and is currently benefits eligible. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with flexibility based on role-specific responsibilities and business needs.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Collaborate effectively, get things done, and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients' needs.
Follow established processes and guidelines in daily activities, do what is right for clients and the bank, and adhere to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support operational excellence and ensure the financial center runs effectively and cohesively.
Oversee smooth and efficient teller-line functioning and day-to-day adherence to policies and procedures.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Improve financial center performance.