Financial Center Assistant Manager - Back Bay Financial Center
About The Position
The Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that all aspects of the center run effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and improvements in financial center performance. It also ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The assistant manager manages client traffic and business results, creates a world-class client experience, executes market-level initiatives, and engages employees in the business strategy. The position is based at the Back Bay Financial Center in Boston, Massachusetts, is listed as first shift, and is scheduled for 40 hours per week. The role requires availability to work weekends and/or extended hours and may involve being scheduled at another financial center within a reasonable distance.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively, building and nurturing strong relationships.
- Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Identify client solutions based on client needs and resolve problems independently or bring in others as needed.
- Communicate effectively and confidently and be comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet client needs.
- Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
- Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
- High school diploma, GED, secondary school, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience in an environment with individual and team goals where goals were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Oversee teller-line operations and day-to-day policy and procedure adherence.
- Ensure directives are implemented and lead the financial center when teammates are absent.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
