Financial Center Assistant Manager - Back Bay Financial Center

Bank of America • Boston, MA

4d • Onsite

About The Position

The Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supporting its operational excellence and ensuring that its activities run effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and improvements in financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

This position is based at the Back Bay Financial Center in Boston, Massachusetts. It is an in-office role with a first-shift schedule and 40 hours per week. The role requires weekend and/or extended-hour availability and may involve scheduling at any financial center location within a reasonable distance. Pay is $28.69–$39.01 per hour; offers are determined based on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
• Collaborates effectively, gets things done, and builds and nurtures strong relationships.
• Demonstrates passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Confidently identifies solutions based on client needs and resolves problems independently or involves others as needed.
• Communicates effectively and confidently and is comfortable engaging with all clients.
• Able to learn and adapt to new information and technology platforms.
• Applies strong critical-thinking and problem-solving skills to meet clients' needs.
• Follows established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
• Manages complexity, prioritizes tasks, delegates, and executes in a fast-paced environment.
• Interprets performance results, identifies opportunities for success, and holds others accountable for results.
• Able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Oversee smooth and efficient teller-line operations and day-to-day adherence to policies and procedures.
• Ensure directives are implemented and lead the financial center when teammates are absent.
• Improve financial center performance.

Benefits

• Benefits eligible.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED